Terms and Conditions
The terms “we” and “our” refer to Experiencias Out of the Box S.L, a Spanish corporation, and a tour operator registered in Pamplona, Navarre, Spain, which offers and operates all the trips listed herein. All trips are offered subject our standard terms and conditions, which are found in our online trip planners, on our website here and by request. Please review the terms and conditions carefully prior to completing your reservation. Some of these terms and conditions are set out below to draw your attention to the fact that our obligations to you are limited.
Our cancellation policy is as follows:
90% refund 121 or more days prior to trip start
70% refund 120 – 61 days prior to trip start
0% refund 60 – 31 days prior to trip start
No refunds will be issued due to the late arrival / early departure / unused portion of a tour. All participants will receive in their confirmation packet a “Assumption of Risk / Liability Waiver” form, which must be signed and received 60 days prior to tour departure. We strongly suggest the purchase of travel and trip cancellation / interruption insurance, as we cannot make exceptions to our cancellation policy.
FORM OF PAYMENT
Visa: Send us your visa card number and expiry date
Bank Transfer to:
Make payment to: Experiencias Out Of The Box S.L.
Bank Name: Bankinter Address: Paseo Sarasate, Pamplona
Account Nº: 0128/0360/690100062931.
IBAN: ES29 0128 0360 6701 0006 2931
We require that travellers be at least 18 years of age (at time of travel) on all Signature or Bistro trips, with the exception of ‘Family’ trips, where age limitations may apply, and travellers under the age of 18 must be accompanied by an adult. There are no general age limitations on private ready-to-book trips, custom trips, or self-guided trips, although specific itineraries may have age-specific activities, and all minors must be accompanied by an adult.
PREPARING FOR YOUR TRIP
Our trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to appreciate that in some countries local living standards, practices, services and accommodations may differ from those in North America or Europe.
TRAVEL DOCUMENTS AND PASSPORTS
The visa and passport requirements of countries to which we travel vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavour to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that he or she has the appropriate travel documents for his or her nationality. Experiencias Out of the Box S.L is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.
CANCELLATION BY Experiencias Out of the Box S.L
Experiencias Out of the Box S.L reserves the right to cancel any trip at any time for any reason determined in our sole discretion, including if there are too few participants, or if the quality of the trip or the safety of travellers is judged by Experiencias Out of the Box S.L to be compromised. In such a case, refund of payments received by Experiencias Out of the Box S.L shall constitute full and final settlement. In the event of cancellation, Experiencias Out of the Box S.L is not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs. Experiencias Out of the Box S.L retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary, or in proximity to such a place or affecting travel, including air travel, in general. If Experiencias Out of the Box S.L determines in good faith to run a trip, the then no refund under this paragraph shall be payable with respect to that trip and any traveller cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs.
Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death.