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Terms and Conditions

NORTHERN SPAIN TRAVEL hold terms and conditions under the business name Experiencias Out of the Box S.L ,“NST”. We are a Spanish corporation that is both a tour agency and active travel company registered under Experiencias Out of the Box S.L (registration licenses CI. NA-124/UETAC049). Please review the terms and conditions carefully prior to completing your reservation. Some of these terms and conditions are set out below to draw your attention to the fact that our obligations to you are limited.

Pricing + Payment Details

Deposit Upon Reservation

To reserve your trip, we require a deposit of 30% of the private tour once the reservation has been confirmed and accepted. Due to the unexpected circumstances created by COVID19, we have modified the payment method so the balance of your payment is due in two subsequent payments, the second payment of 35% to be made once the travel dates have been secured, and the third and last payment of 35% to be made 30 days prior to the start date of the trip. If you reserve your trip within 90 days of departure, full payment is required. To complete your reservation, you must complete, sign and return a Traveller Information Form and an Acknowledgement of Risk form.

Method of Payment 

Payment must be in EUR, and can be made by debit or credit card, PayPal, or wire. We charge a 30% of the Tour price deposit once the clients make the trip reservation. Once the client selects the dates of the trip a  35% of the Tour price is charged. Two month before the trip strats the remaining 35% of the tour price must be paid. The reservation service fee of $30 for each reservation if you choose to refund a payment and recharge a different credit card.

Pricing

The Northern Spain Travel prices are shown in EUR per person on Small Group Tours and per group on our Private Tours. They are based on double occupancy, and don’t include tax. In the case of Small Group Tours, guests who wish to have their own room will be charged a Single Supplement. Travellers can review price information of any tour on our website.

For our Private Tours, the tour prices may differ from the price listed as the price may vary depending on the group size, dates, and hotel availability. There is no change in price for late arrivals or early departs from a tour, including the non-rider travellers.

Tour Cancellation by guest

If you must cancel your reservation, the fees for doing so are based on the number of days prior to your trip:

270+200€ Cancelation fee
96-26950% Refund of deposit
61-9575% Refund of trip cost
31-6050% Refund of trip cost
0-30100% Cancellation fee

Note: Private tours may be subject to alternative terms and conditions as outlined in the final tour proposal.

 

Requests to change the tour or date of an existing reservation will be accommodated based on availability. Requested changes to an existing Private Tour reservation will be handled on a case-by-case basis. When Northern Spain Travel is able to accommodate changes, a minimum 250 EUR change fee per group will be applied. In the case of changes in a Private Tour guests may have to pay any increase in tour price caused by the change and it will be the responsibility of the travellers to accept any additional cancellation fees incurred from hotels, etc.

COVID19

For those guests who sign up for a tour prior to the COVID19 to September 30, 2020, NST offers an extended Cancelation Policy for date changes to facilitate maximum flexibility so the tours to be enjoyed at a later date.  Guests who have a tour booked for the summer of 2020, can move the dates to the summer of 2021. After this one year extension period, guests will receive a NST voucher for the full sum of what they have paid that is valid for 2 years and 1 month from the original reservation date.

Cancellation Insurance

Protect your travel investment, your personal belongings, and most importantly, you. To avoid cancellation and trip change costs, we strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip.

Tour Cancellations or Changes by NST 

Experiencias Out of the Box S.L  reserves the right to cancel any trip at any time for any reason determined at our sole discretion, including if there are too few participants, or if the quality of the trip, or the safety of travellers is judged by Experiencias Out of the Box S.L  to be compromised. In such a case, refund of payments received by Experiencias Out of the Box S.L  shall constitute full and final settlement does this mean you reimburse in full??. In the event of cancellation, Experiencias Out of the Box S.L  is not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs. Experiencias Out of the Box S.L retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary, or in proximity to such a place or affecting travel, including air travel, in general. If Experiencias Out of the Box S.L  determines in good faith to run a trip, then no refund under this paragraph shall be payable with respect to that trip and any traveller cancelling a reservation shall be bound by the cancellation policies identified in the preceding paragraphs.

Liability and Risk

Insurance

Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death.

Risks

All Northern Spain Travel trips are intentionally designed to take clients “off the beaten path” to places where facilities, infrastructure, safety and other standards may not be sophisticated and may be different from those in a traveller’s home country. Tours involve physical activity that can be demanding, depending on the condition of the traveller, and the risk of serious personal injury, including permanent disability and death from accident, illness or the actions or negligence of other persons. There are other risks associated with the trips, such as theft or loss of or damage to property. Some of the services provided in connection with the trip, including lodging, transportation, food service, and local tours and activities, are obtained from independent suppliers over whom Experiencias out of the Box has no control.

Release of Liability

After submitting your deposit, you will receive a Traveller Information Form to complete, which must be signed and returned to Northern Spain Travel within 10 days of receipt. By sending a deposit toward your trip purchase and returning your Traveller Information Form, you certify that you do not have any physical condition or disability that would create a hazard for you or other travellers. In the case you have booked a bike tour, this document will enable NST to secure your bike or other necessary equipment, note dietary restrictions, and recognize any special requests you may have.

When pricing each Northern Spain Travel tour, we strictly and expressly rely on each traveller to read, sign and return our standard Acknowledgement of Risk, Release and Indemnity form. This document will be sent to you after you have paid your initial deposit, and is also attached here. The document must be completed and returned to us at least 90 days prior to the trip’s departure. Our receipt of the completed and signed form will complete your reservation.

Age Requirements

We require that travellers who participate in a scheduled departure be no younger than 17 years of age (at time of travel) on all Small group tours, with the exception of ‘Family’ tours, where the age limitation is to be a minimum of 8 years old. Additionally, children who wish to ride an e-bike must be 10 or older. The travellers under the age of 18 must be accompanied by an adult. There are no general age limitations on private ready-to-book trips, custom trips, or self-guided trips, although specific itineraries may have age-specific activities, and all minors must be accompanied by an adult.

Travel Services

Preparing your Trip

Please read our trip materials information about clothing, training and medical requirements; and to appreciate that in Spain the local living standards, practices, services and accommodations may differ from those in North America or your country of origin. Our trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit.

Travel Services

Upon traveller request, Northern Spain Travel may recommend hotels, transportation, restaurants, and other services outside the NST tours. While our recommendations are based on excellent and reliable companies, we do not guarantee their services and are not liable for issues, or cancellations that may arise.

Bike Requests

Travellers are asked to choose a road, or mountain bike (in certain destinations). Electric bikes are available for all our tours for an additional fee. Travellers must submit their preference to Northern Spain Travel no later than 30 days prior to departure. Requests submitted inside 30 days prior to departure will be subject to availability and may not be not guaranteed.

Arrival and Departure Transfers

Each tour itinerary, gives recommended times and locations for arrival and departure to and from your tour. Northern Spain Travel provides group transfers to and from the tour, within reason and in accordance with the pick-up and drop-off recommendations. When your flight or train or other means of travel falls outside the departure or arrival time or location, you may be responsible for extra costs incurred in arranging a separate transfer.

Miscellaneous

Travellers give Northern Spain Travel permission to use for promotional and commercial purposes the photographs or film taken of the trips and agree to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used without remuneration now or in the future. Northern Spain Travel photography within this website is copyrighted by Northern Spain Travel and may not be reproduced without permission. The Traveller agrees that Northern Spain Travel may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future.

 

Copyright © 2017 Northern Spain Travel is a registered trademark of Experiences out of the Box S.L

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