Frequently Asked Questions
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Everything you need to know about travelling with Northern Spain Travel & OBM Luxury Travel
About Us & Our Philosophy
What makes Northern Spain Travel & OBM Luxury Travel different?
We are local experts with a global perspective. Based in Northern Spain, we design luxury travel experiences that are deeply authentic and meticulously curated. Each journey connects you to the people, landscapes, and culture of our region — from private vineyard tastings and boutique hotels to hidden mountain trails and coastal villages known only to locals.
Are your trips group-based or private?
Every trip we design is completely private and tailor-made. You travel with your chosen companions — never with strangers — and every detail is built around your pace, preferences, and interests.
Do you only operate in Northern Spain?
While Northern Spain is our specialty, we also design exceptional experiences across Spain and select destinations in Europe through our bespoke travel division, OBM Luxury Travel.
Planning & Booking
How do I start planning a trip with you?
The process begins with a personal consultation — a phone call, video meeting, or in-person chat — to understand your travel style and expectations. From there, we’ll present a draft itinerary or adapt one of the sample journeys you’ve seen on our website.
Is there a cost to start designing my trip?
Yes. Once you decide to move forward with us, we request a design deposit of €400 per person. This allows our team to begin designing your bespoke itinerary, liaising with suppliers, confirming availabilities, and fine-tuning every detail. The deposit is non-refundable but will be credited toward the final cost of your trip once you confirm your booking.
What happens after the itinerary is designed?
When your final itinerary and budget are approved, we provide you with a payment schedule and request your first payment. Once this payment is received in cleared funds, we issue your Booking Confirmation — at that point, your trip is officially confirmed and a binding contract is formed with OBM Luxury Ventures S.L.
Can prices change after I accept the proposal?
Before the booking is fully confirmed and paid, we reserve the right to adjust prices in response to changes in supplier costs, exchange rates, or availability. Any modifications will be communicated promptly and transparently, and you’ll always have the option to review or approve before proceeding.
Payments & Refunds
What payment methods do you accept?
We accept bank transfers and credit/debit cards. Any transaction or bank fees incurred are the client’s responsibility.
What is the payment schedule?
The schedule depends on the nature of your trip. Typically, after the design deposit, a first payment confirms your booking, and the remaining balance is due 12 weeks prior to departure. All details will be clearly outlined in your quotation and payment plan.
Are prices shown on your website final?
Prices displayed online are indicative and based on specific travel dates and conditions. The final cost may vary depending on the number of travellers, accommodation category, season, and final itinerary customization.
What if I need to cancel my trip?
We understand that plans sometimes change. Our cancellation charges reflect non-recoverable supplier costs and our own preparation expenses:
Time before departure | Cancellation charge |
More than 12 weeks | Loss of deposit |
12–8 weeks | 50% of total cost |
Less than 8 weeks | Up to 100% of total cost |
If your reason for cancellation is covered by your travel insurance, you may be able to reclaim part or all of these costs from your insurer.
Can I transfer my booking to someone else?
Yes. You may transfer your booking to another traveller who meets all conditions, provided you notify us at least 7 days before departure. Any additional costs incurred will be passed on to you.
Preparation & Travel Essentials
What documents do I need to travel?
Each traveller must hold a valid passport (usually valid for at least six months beyond your return date) and any visas or health certificates required for your destinations. While we provide guidance, it is ultimately your responsibility to ensure compliance.
What about vaccinations or health requirements?
Requirements vary by destination. We’ll advise you on local recommendations, but please consult your healthcare provider well in advance of travel.
What if someone in my group has special needs or mobility limitations?
Please inform us before booking. We will assess your needs and liaise with our suppliers to ensure your trip runs safely and comfortably. While we make every effort to accommodate, some experiences or accommodations may not be suitable in all cases.
What should I pack?
We’ll send you a tailored packing guide once your trip is confirmed, based on your specific itinerary, activities, and season. In general, we recommend layered clothing, comfortable footwear, and weather-appropriate attire.
During Your Trip
What level of support will I have during the trip?
You’ll have access to our local experts, guides, and 24-hour support team. Whether you need a restaurant recommendation, an adjustment to your itinerary, or emergency assistance, we’re just a call away at +34 747 473 529.
Are the experiences private or shared with other travellers?
All experiences we organize are private, unless otherwise specified (for example, a group winery tour or cultural event that requires shared attendance).
Can I book additional activities during my trip?
Of course! We can help arrange extra experiences on the spot when possible. However, only the activities listed in your Booking Confirmation form part of your contract. Any locally purchased services are between you and the third-party provider.
What happens if weather or unforeseen events affect my itinerary?
Your safety and enjoyment are our priority. In rare cases of severe weather, strikes, or other extraordinary circumstances, we may modify or postpone certain activities. We’ll always propose the best possible alternative arrangements.
Insurance, Protection & Complaints
Is travel insurance mandatory?
Yes. Comprehensive travel insurance is a condition of booking with us. Your policy must cover medical treatment, cancellation, repatriation, and luggage loss. We are not responsible for any costs arising from inadequate coverage.
What financial protection do I have when booking with you?
Your payments are protected by our civil liability and insolvency insurance, held with MARKEL Insurance, policy number 025S00145CAV, in full compliance with Spanish and EU package travel regulations. This ensures that, in the unlikely event of our insolvency, your money is protected and repatriation is guaranteed.
What if I have a complaint?
We always strive for excellence, but if an issue arises during your trip, please notify your guide or local supplier immediately so we can resolve it on the spot.
If the issue remains unresolved, you may submit a written complaint within 30 days of your return to info@obmluxurytravel.com, including your booking reference and full details. We will respond promptly and in accordance with Spanish consumer law.
Customization, Style & Experience
Can I customize an itinerary from your website?
Absolutely. The itineraries on our site are starting points for inspiration. Our travel designers adapt every element — from route and accommodation to pace, experiences, and cuisine — to create a journey that’s uniquely yours.
Do you organize corporate or special-event travel?
Yes, our bespoke travel division OBM Luxury Travel also designs exclusive corporate retreats, private celebrations, and multi-destination European itineraries.
Do you work with travel agents?
Yes, we collaborate with selected international travel advisors and concierge partners who share our ethos of personalised, responsible luxury travel.
Contact & Support
If you have further questions or would like to begin planning your journey, we’d love to hear from you.
Northern Spain Travel & OBM Luxury Travel
OBM Luxury Ventures S.L.
Calle Iturkoa 3 Bj-Tr, Berriozar 31013, Navarra, Spain
Tourism Licence: CI.NA-182
CIF: B71517882
Email: info@obmluxurytravel.com
24-Hour Emergency Line: +34 747 473 529
Office Hours: Monday–Friday, 09:00–18:00 (CET)
© 2025 OBM Luxury Ventures S.L. – All rights reserved.
All travel arrangements comply with Spanish and European legislation on package travel (Directive EU 2015/2302 and Royal Legislative Decree 1/2007).